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I've posted this same message over at the .org, but I'll wish post this here also in the hopes that somebody from McDonald's might be looking in who doesn't use both forums.
I've made suggestions to Public Corporations in the past and I often get the feeling that if it was a worthy idea that maaaybe the employees in Customer Service *might be* destroying the message and passing the idea(s) along as their own.
So I am just making sure this isn't a possibility.
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Well Hi There...
I am a frequent sucker for the Sausage Biscuit in the morning and recently have been thinking about having the morning sausage on a Honey Wheat bun or muffin.
So I sent the suggestion along with a couple of other ideas that I am hungry for to McDonald's Customer Care.
This is their response:
Yes, of course. Most Public Corporations use this reply as a standard procedure, but can you imagine asking for this at the location and having a cashier respond in this manner?
Anyway...
So where is their Official Honey Wheat Bun?
I've made suggestions to Public Corporations in the past and I often get the feeling that if it was a worthy idea that maaaybe the employees in Customer Service *might be* destroying the message and passing the idea(s) along as their own.
So I am just making sure this isn't a possibility.
--------------------------------------------------------------------------
Well Hi There...
I am a frequent sucker for the Sausage Biscuit in the morning and recently have been thinking about having the morning sausage on a Honey Wheat bun or muffin.
So I sent the suggestion along with a couple of other ideas that I am hungry for to McDonald's Customer Care.
This is their response:
Message from McDonald's USASaturday, October 9, 2010 2:01 AM
From: "McDonalds.CustomerCare@us.mcd.com" <McDonalds.CustomerCare@us.mcd.com>Add sender to Contacts
To: XXXXXX@XXXXX.XXX
Hello Arnold:
Thank you for contacting McDonald's recently with your idea for a product or service that you believe would be of interest to us. We appreciate your interest in McDonald's, but it is our company's policy not to consider unsolicited ideas from outside the McDonald's system. We have retained an electronic copy of your submission solely for our records.
It's not that great ideas cannot come from people outside of McDonald's. Each year, however, McDonald's receives thousands of unsolicited ideas and proposals for products and services from individuals as well as companies. Because of the volume of unsolicited ideas and the difficulty of sorting out what is truly a "new" idea as opposed to a concept that has already been considered or developed by McDonald's, we must adhere to a strict policy of not reviewing any unsolicited ideas that come from outside the McDonald's family of employees, franchisees and approved suppliers. We realize that we may be missing out on a few good ideas, but we have had to adopt this policy for legal and business reasons.
As a result, we must decline your invitation to review your submission and hope you understand the reasons for this decision.
Again, thank you for thinking of McDonald's.
Jennifer
McDonald's Customer Response Center
ref#:7240899
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Please do not "reply" to this email response. No "replies" can be received through this mailbox. If you wish to contact McDonald's Customer Response Center again, please visit our website at www.mcdonalds.com
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You wrote:
Can we have a sweet Honey Wheat Bun/Mini Bun to go with a Sausage "Biscuit"/Chicken "Biscuit"/Chicken Sandwich/Big & Tasty burger?
I'd like that with a retry of The California Deluxe Burger but with Tahini Sauce (Sesame Oil with California Garlic Sauce) and a slice of fresh sweet Bermuda Onion and Beefsteak Tomato.
And dito for a California Chicken Sandwich.
And a side of Salsa for the Chicken McNuggets.
Thank you.
Yes, of course. Most Public Corporations use this reply as a standard procedure, but can you imagine asking for this at the location and having a cashier respond in this manner?
Anyway...
So where is their Official Honey Wheat Bun?